ACCOUNT INFORMATION
1. Why do I have to fill up the Customer Registration Form?
The first time shopper has to fill up the Registration Form to enjoy the following privileges:
- To view product prices;
- Get e-mail updates on the newest arrivals and special promotions;
- Access to account history;
- Special privileges like free gifts, discounted items and many more;
- Easy check-out not requiring re-entry of personal and billing information;
- Tracking or tracing status of an order or delivery.
2. What is my “Account”?
Your Account contains your personal information and other records at www.medicalshop.com.ph protected by a username and password (which you must not share with others). You may change or edit your personal entries and password anytime you deemed necessary.
3. How can I change or edit my account information?
Once logged-in, go the Members section of the homepage and you will automatically be brought to your account information. You may edit or change any data you may need by choosing the Modify Account option.
4. How can I see my previous purchase?
To see your most recent purchase click on to the Members section tab on the page’s menu.
5. How many transactions can my “Account History” show?
Your Account History will show you your most recent purchase and upto the 49 more of your purchases with www.medicalshop.com.ph. You will be able to view the details of your purchases such as date of purchase, amount of purchase, order status and payment method.
ORDERING and SENDING
1. How do I place an order?
- Be sure to login first before you shop.
- For New Shoppers – fill up the Customer’s Registration Form.
- For Registered Shoppers – enter your password and it automatically shows the product price.
- Click on the item you wish to buy.
- Place the items in your shopping cart by clicking the “BUY” button.
- Click on the dropdown menu the number of items you wish to purchase.
- Enter the number of orders and click the “Recalculate” button to update the amount.
- “Remove” to delete the product order.
- “Continue Shopping” to select another product.
- “Check Out” to process order.
- Click the “Check Out” button.
- After clicking on the “Check-Out” button and an order verification will be shown.
- Then the shipping information will be automatically filled up with the Recipient’s data. Click the “Change Data” to change shipping address.
- Fill up the delivery options.
- Click the “Submit” button.
- After clicking the “Submit “ button, an Invoice will be shown for print out as your copy. A copy will also be sent to your e-mail address. As well as confirmation e-mail for your order.
2. Can I make a special order of items not shown on the website?
www.medicalshop.com.ph will acknowledge special orders or requests and those items that you like to give but is not currently available on this website. The requests can be e-mailed to wecare@medicalshop.com.ph or can be sent via fax at +63 2 687 2190.
3. Can I have multiple orders?
Yes. But please take note that Medicalshop.com.ph cannot process one order to multiple addresses. It is required to place separate orders for each address you are sending to. For convenience, you have the option to fill-up a fax form for an order sent to multiple addresses.
4. How do I know you received my order?
Once you place your order, we will send you a confirmation email with your order number and a link to the invoice page of your purchase.
5. May I send a gift outside Metro Manila?
Yes, Medicalshop.com.ph delivers nationwide. However, recipients in remote provincial areas not covered by our courier’s service will be requested to pick up their items from the nearest Air21 office.
6. If I am from the Philippines, may I also use your services and order at www.medicalshop.com.ph?
Yes. We encourage you order via online and save yourself time and effort in traveling through traffic & pollution and encountering parking problems on your way to purchase your much needed homecare medical supplies and/or equipment. You also save a lot on purchasing online, as the prices are much lower as compared in the stores in malls.
7. How long does it take to process my order?
Your orders are processed within 24 hours and delivered within 48 hours for Metro Manila. Orders for provincial areas will be delivered within 3 days.
8. I have no credit card, can I still order?
Yes, you may still order without a credit card. We accept COD or Cash on Delivery for Metro Manila orders and wire transfer from your bank account to Medicalshop.com.ph’s bank:
Account Name : The Medical Shop, Inc.
Bank Name : Banco de Oro
Branch : Ortigas Center Branch
Account Number: 660-857-502
Or you may personally deposit your payment at Banco de Oro using the above details. Fax or email us a copy of your deposit slip or call us at +63 2 687 7000. We will process your order once we’ve confirmed your payment.
9. How will I know if my intended recipient received my items or not?
You will receive a confirmation e-mail if you chose to be notified in the “Check Out” page. Or you may login to your account in the Members’ page of the website to check the status of your order.
10. I want to order today but I want it to be delivered on a specific date, how?
During you’re the “Check out “ process you will be asked for the most convenient day and time for delivery. Or to ensure that we get your special request, email us at wecare@medicalshp.com.ph stating your special instructions.
11. I can’t find the item I’m looking for? Can you help me?
Email us at wecare@medicalshop.com.ph stating that you are looking for a particular item. The more information you can give us on the item will help us better chances in sourcing the particular item for you.
12. Where do you deliver?
We deliver nationwide. However, there are certain areas not covered by our courier’s services. There will be an arranged pick-up point for the recipient that is usually the nearest office to the recipient’s delivery address. If you are in doubt of the coverage of the delivery area, send us an e-mail at wecare@medicalshop.com.ph expressing your concern. We will find out if your intended recipient’s delivery address is within the courier’s service areas.
13. How much is delivery charge?
Delivery within Metro Manila is free for a minimum purchase of P 2,500.00 For areas outside Metro Manila, the delivery or shipping is determined by the value, size and weight of the item/s.
14. If I order more than 1 item, how much will my shipping charge be?
For a minimum amount of P 2,500.00, no matter the quantity of your items, we will deliver for free within Metro Manila.. However, for provincial areas, the delivery charge will depend on the value, size and weight of the item/s.
15. How do you ship?
For Metro Manila, we deliver either through our own delivery personnel or via courier services. We use the services of a courier company for provincial deliveries.
16. Do you deliver Saturdays and Sundays?
We deliver Monday to Saturdays only .
17. Can you provide me proof of delivery?
Proof of delivery is available upon request. Please allow at least 2 weeks in order to prepare the necessary documents .
18. How do I return an item?
Returning an item for exchange is simple. Just email us the following information: the defect of the item purchased, date of purchase and invoice number, date of delivery and serial / lot or batch number of the item, if applicable. For more information, please check our Return policies page.
PAYMENT
1. What credit cards can I use for payment?
Medicalshop.com.ph accepts VISA, Mastercard, JCB, American Express and Diners Club.
2. Is it safe to use a credit card?
Yes. Medicalshop.com.ph protects you while you shop so you do not have to worry about online payment. Medicalshp.com.ph uses SSL (Secured Socket Layer).
3. What is SSL?
SSL or Secured Socket Layer is secure server software that is the industry standard and among the best software available today for secure Internet transactions. It encrypts all personal information including credit card number, name and address so that it cannot be read as the information travels through the Internet.
4. What if there are unauthorized charges on my credit card?
Medicalshop.com.ph guarantees that you pay nothing if unauthorized charges are incurred on your credit card, however, Medicalshop.com.ph will consider an item as properly delivered if the declared recipient signs the delivery receipt form.
5. Is there any other way to pay aside from using credit card?
Medicalshop.com.ph accepts COD or Cash on Delivery for Metro Manila orders and wire transfer from your bank account to Medicalshop.com.ph’s bank:
Account Name : The Medical Shop, Inc.
Bank Name : Banco de Oro
Branch : Ortigas Center Branch
Account Number: 660-857-502
Or you may personally deposit your payment at Banco de Oro using the above details. Fax or email us a copy of your deposit slip or call us at +63 2 687 7000. We will process your order once we’ve confirmed your payment .
6. When will be I charged on my credit card?
You will charged once your purchase and credit card information submitted has been verified and approved .
7. Are there any extra charges?
Shipping fees for deliveries outside Metro Manila are the only extra charges you will pay.
8. What will appear on my credit card statement?
The Medical Shop, Inc. will appear on your credit card statement.
OTHERS
1. Who do I contact for help?
Customer Support Specialist. Call at +63 2 687 7000 or fax us at +63 2 687 2190 stating your concerns. You may also send as e-mail at wecare@medicalshop.com.ph.
2. What are the policies for returns, refunds & cancellations of orders?
Returning an item for exchange is simple. Just email us the following information: the defect of the item purchased, date of purchase and invoice number, date of delivery and serial / lot or batch number of the item, if applicable. For more information, please check our Return policies page.
|
